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U.S. Airways: Abandoning Passengers "Is Not A Compensation Issue"
Remember the 274 passengers stranded by U.S. Airways in Punta Cana? According to the airline, compensating those passengers would be unsafe. Seriously, that’s their argument: “In order to ensure that...
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This Apology Letter From Southwest Is Refreshingly Honest And Informative
A fluid leak forced Deepak’s Southwest flight from Oakland to Seattle back to the airport. Southwest shifted passengers to a waiting plane, and everyone made it to Seattle about two hours late. Within...
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Which Store Has The Worst Return Policy?
As part of their multi-pronged effort to fight the financial Godzilla besieging the world economy, the European Commission today proposed a 14-day no-questions-asked return period for any online...
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Sony Explains How Its Motion Controls Are Better Than Rivals'
Kotaku snapped this shot from Sony’s holiday catalog, which offers a compare-and-contrast feature chart that proclaims its upcoming Move motion controller — due out in September — is profoundly...
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Are SmartPhones Making Us Smarter Shoppers?
Not so long ago, comparison shopping required actually going to several stores or sifting through every circular in the Sunday paper. And even as at-home internet access became commonplace, that didn’t...
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